Frequent Asked Questions (FAQ)

What time is check in and check out?

Check-in is at 3PM and check-out is at 11AM, however, you are welcome to come as early or stay late as you like! If you came by bus or taxi we will gladly hang on to your things so you can use the pool or beach.


Do you have a restaurant?

Yes, we have a restaurant with amazing chefs that cook every type of food you can imagine. We have a wide-ranging menu including things like casados, hamburgers, pastas, steaks, and seafood.


Are pets allowed?

We currently allow small pets under 30lb as long as:

  • They are preregistered with the hotel
  • Are properly washed and cleaned before arrival.
  • Kept on a leash at ALL times
  • They do not make loud noises

We reserve the right to refuse any pets at any time for any reason. Please be courteous and do not let your animal wander into other guests activities and space.